Passengers who feel that their vehicle has been damaged, through no fault of their own, while being loaded onto or off of a Ferry District vessel, or while on a vessel, need to do the following:

  1. Immediately report the incident to a crew member or to the Captain in charge of the vessel.
  2. Insure that the Captain fills out an Accident Report and provide the necessary contact information.
  3. The Captain submits the report to management for review and determination of repair.
  4. If the report is accepted, the passenger is asked to submit a professional body shop estimate.
  5. Once the estimate is accepted, the repairs will be made and payment will be issued to the body shop.
  6. Should the report or the estimate not be accepted, the claim will be denied and sent to the Board of Commissioners for a further review.