- Same Day Reservations. Customers may book reservations for transportation of automobiles to or from the island on the same day as the day of travel (“Same Day Reservations”). However Same Day Reservations must be made in person at either the New London or Fishers Island ticket office, and may not be made for trips within 2 hours of the time the reservation is being made. For example: Customers may not make a reservation at 11:00AM for a 12:30PM departure. Customers may make an 11:00AM reservation for a ferry that departs at 3:30PM.
- Reservation Changes – Via Telephone. Customers may change reservations over the telephone if the new (changed) reservation is for a trip that departs not sooner than the next day subsequent to the date the change is made. Customers may not change reservations over the telephone for any departure that falls on the same day as the original reservation. New London ticket agents will not accept telephone calls for reservation changes within 30 minutes of any scheduled New London departure time.
- Reservation Changes – In Person. Customers who wish to change reservations for same day travel may do so only in person, and only for a trip that departs at least two hours after the time of the original reservation. For example, a customer may not make a reservation at 11:00AM for travel on the 12:45PM ferry. The customer may, however, make an 11:00AM reservation change for travel on the 4:45PM ferry that same day.
- 25 Minute Rule. Please remember, that all automobiles must be in line with a driver or a No-Driver ticket prominently displayed 25 minutes prior to departure times. Reserved cars that are not in line with a driver or No-Driver ticket will be sent to the end of the stand-by line.
Reservation Cut Off Time “25 Minute Rule”
Vehicles must be in line with a driver ready to board no later than 25 minutes prior to departure time or their reservation will be forfeited.
Leaving the ticket and keys in the car are not conditions that qualify for being on time unless the owner has paid for a driverless car, places the driverless ticket with the car ticket and has marked the automobile with the appropriate tag provided by the ticket agent.
It is not sufficient for drivers to leave the automobile in line with keys and tickets. If the automobile fails to comply with the 25 Minute Rule, it will go to the back of the standby line. In such event, the reservation will be honored for payment purposes, but not for purposes of ensuring a scheduled departure.
(October 11, 2017)